Location
Lichfield
Department
IT
Advertising Salary
£21,517.08 per annum
Vacancy Type
Permanent
Hours Per Week
39
Company Name
IT AND DIGITAL - 240400

What will you be doing?

Working closely with your colleagues, you will provide all desktop and user support for interactions that cannot be resolved by our 1st Line Shared Service team.  

Ensure that interactions are managed through to resolution and that any interactions which cannot be resolved are triaged before assigning to other resolver teams. 

Responsible for incident and request management, ensuring they are accurately logged, updated, and progressed on our Service Desk Systems. 

In the event of a major outage or disruption, you will be required to step into the role as incident lead and be able to analyse live interactions and communicate with colleagues will be key.  

The role covers a range of shifts from 7am to 7pm over a 7-day period and requires travelling in to our Business Support Centre, Lichfield on a rota basis (once every seven weeks) to build hardware.

How will I know if I am right for this role?

You will have a strong eye to detail and be able to spot emerging trends for daily incidents and input into the trends for Problem Management, will make you ideal for this role. 

A strong team player who remains calm whilst under pressure and with the ability to handle multiple priorities at the same time and an ability to manage a portfolio of interactions, being a strong team player and managing 3rd party support is key to being successful in this role. 

You will be able to communicate in a style that is relevant for the audience and remove jargon when dealing with colleagues outside of IT. 

Who are we?

As a progressive Society, we want the people in our communities to thrive, for generations to come. Our people are the energy behind this positive change. We’re looking for like-minded people who want to support our communities and know the needs of the people who live in them, to help us reach our goal of creating a sustainable society for all.   

To find out more about working for us, visit our website www.careers.coop

Business Support Centre

Be at the heart of the action. This hub of diverse professional roles is instrumental in supporting the business as we strive to create a sustainable Society for all, covering everything from property acquisitions to marketing, local buying, accountancy, IT and HR.

Find out more

Find your fit

Location
Lichfield
Department
IT
Advertising Salary
£21,517.08 per annum
Vacancy Type
Permanent
Hours Per Week
39
Company Name
IT AND DIGITAL - 240400
Location
Lichfield
Department
IT
Advertising Salary
£36000
Vacancy Type
Permanent
Hours Per Week
39
Company Name
IT AND DIGITAL - 240400
Location
ALVASTON
Department
Customer Services Assistant
Advertising Salary
£9.70 per hour
Vacancy Type
Permanent
Hours Per Week
16
Company Name
BRACKENS LANE STORE - 100413
Location
ALVASTON
Department
Customer Services Assistant
Advertising Salary
£9.70 per hour
Vacancy Type
Permanent
Hours Per Week
12
Company Name
BRACKENS LANE STORE - 100413