Central England Co-operative Funeral Plans Limited (CEC FPL) is a wholly owned subsidiary of Central England Co-operative Limited (CEC). It is a newly formed business set up to be the specialised and regulated funeral plan distributor and provider within the CEC Group.
This role is subject to FCA regulatory employment checks, which include standard DBS checks, credit checks and regulatory references. These checks are conducted by an external 3rd party* and your application for this position, will be deemed as your consent for us to conduct these checks (once we've received your verbal acceptance on any offer). These checks are required for all internal and external candidates. *full details of these checks can be found at https://www.ukemployeechecks.co.uk/employee-screening-packages/fca-screening
In this role you will work within the Funeral Plan & Debt Management team and will be responsible for the administration and control of transactional activities relating to the customer funeral plan process, including data entry, managing customer queries via email and over the phone, dealing with external funeral plan providers and issuing funeral plan documentation.
You'll have regular use of excel and windows software as well as the maintenance of our own in-house databases and accounting packages. When funerals are purchased in advance, a funeral plan is created. This document is a contract detailing agreed costs and all arrangements for this very important occasion, it's critical therefore that these are raised accurately and on a timely basis given the attached sensitivities.
We're fully embracing the new office ways of working culture, so a mixture of both office (Lichfield) and home working is on offer.