With previous Supervisor, Team Leader, or Duty manager experience within a Customer Service environment, you’ll bring a real passion for customer service.
You’ll need to be enthusiastic and show real initiative as well as the ability to work with pace and flexibility.
We are looking for people who take ownership of development, with an ability to identify and grow great talent within their team through coaching.
Being open-minded and curious, you’ll be aware of current and future promotions. You’ll identify opportunities for growth, offering suggestions that may benefit the total store operation focused on delivery and commercial success.
As a warm and friendly team member, your love for talking with our customers will flow naturally into your passion for delivering exceptional service every day. You’ll be a great team player and through respect, support, and empathy to others, you’ll build relationships that create a foundation for getting things done.
You’ll guide your team as you work together to support future progress within the store and help celebrate team successes.
You will make a difference in your community and will ignite passion to deliver a more informed, motivated, and engaged team.
What is in it for me?
We offer flexibility and welcome applications looking for job share or part time opportunities as well as those looking for full time.
And in return…
In addition to our competitive salaries, our colleagues also benefit from:
- Fantastic colleague discount- including a discount of up to 20% on our products.
- Retail discounts- our new hub offers colleagues access to hundreds of exclusive retail discounts, save money on days out and take advantage of holiday discounts.
- Holiday buy- colleagues can buy up to a week extra of annual leave each year to enjoy the things that matter to them outside of work.
- Colleague recognition- we make sure we celebrate our colleague’s achievements both personally and professionally.
- Enhanced family friendly policies- we want to help you feel fully supported during any significant life events.
- Share of the profits- we pay a share of our profits to our colleagues as a thank you for their contribution to our success.
- Paid time for volunteering- we encourage our colleagues to spend three days per year taking part in volunteering, fully paid for by us.
- Give as you earn- as a caring society, we want to help you support charities which mean something to you.
- Wellbeing Benefits- an annual health check and access to a virtual GP to support your health and wellbeing.
- Healthcare Cash plan- your wellbeing is important, so you are able contribute to a voluntary plan that helps pay towards a range of healthcare expenses.
- Cycle 2 work- Colleagues can hire a bike through our cycle 2 work scheme and add accessories on at the same time.
- Company Pension- Colleagues can access a company pension scheme with us and receive an employer contribution when they too contribute. We also offer Pension wellbeing information to help you plan for retirement.
- Life Assurance- You’ll get free life assurance cover, that pays your nominated beneficiary if you die while you’re working for us.
- Personalised learning and development- with easy access to a wide range of training programmes