Location
BIRMINGHAM
Department
Funeral
Advertising Salary
£13.06 per hour
Vacancy Type
Permanent
Hours Per Week
22.5
Company Name
GREAT BROOK STREET FUNERAL - 520220

What will you be doing?

Families who’ve experienced a loss need someone they can rely on, who’ll be willing to go the extra mile to make a heart-breaking situation easier to bear. They’ll need someone to carefully guide them during one of hardest moments of their lives. This is where you can make a real difference.

You’ll develop your knowledge of all the services we offer, including our coffin range, our choice of masonry and floral tributes, so that when you’re listening to families and learning all about the person they’ve lost, you’ll understand what they want and you’ll offer them choices that will help to personalise the funeral service.  

As a dedicated member of our Funeral administration team, being able to communicate clearly and accurately between both the family and Funeral Director is essential. 

As someone who often goes above and beyond, you’ll be confident in handling sensitive telephone calls and paperwork, ensuring families are kept informed of the full costs and to support them when they visit their loved ones in our chapel of rest.

 
Please note as of 1st December 2023, new joiners to our Funeral Business will be subject to a standard DBS (Disclosure and Barring Service) check. All offers will be conditional on us receiving a satisfactory disclosure from the Disclosure and Barring Service. 

How will I know if I am right for this role?

Our Funeral Advisors are true professionals; you will welcome families into your funeral home ensuring the area is pristine and offers the right first impression. You’ll keep the premises secure and ensure compliance to statutory and Society Health, Safety & Fire regulations are adhered to.

Supporting the bereaved with empathy and your compassionate nature, you actively listen and can capture their wishes being knowledgeable in your area of responsibility. You are known for your attention to detail and handling complex information with accuracy and care.

Working in a funeral home means that you’ll need to be comfortable with duties that require you to have close treatment of the bereaved family’s loved one, ensuring that all activities are carried out respectfully and with dignity. Duties will include daily care checks of the deceased, preparation for chapel visits in which the coffin lid will be removed and the loved one checked to ensure they are ready for viewing again and there may, on occasion, be a small amount of attention that the loved one will require you to personally attend to.

We’re very much part of the local communities. Working together as part of a wider team you will occasionally need to offer flexibility in covering duties at other funeral homes. As a representative of our funeral services within the local community, you’ll be comfortable in building up good working relationships with hospitals, nursing homes, local clergy, celebrants and doctors.

 

What is in it for me?

In addition to our competitive salaries, our colleagues also benefit from:

  • Fantastic colleague discount- including a discount of up to 20% on our products.
  • Retail discounts- our hub offers colleagues access to hundreds of exclusive retail discounts, savings on days out and holiday discounts.
  • Holiday buy- colleagues can buy up to a week extra of annual leave each year
  • Colleague recognition- we celebrate our colleague’s achievements both personally and professionally
  • Enhanced family friendly policies- to help you feel fully supported during any significant life events.
  • Colleague Dividend- We pay a share of our profits to eligible colleagues as a thank you for their contribution to our success.
  • Paid time for volunteering- we encourage our colleagues to spend three days per year taking part in volunteering, fully paid for by us.
  • Give as you earn- helping you support charities which mean something to you.
  • Healthcare Cashplan- your wellbeing is important, so you’ve got the opportunity to contribute into a voluntary plan that helps pay towards a range of healthcare expenses.
  • Company Pension- you can access a company pension scheme with us as well as access to Pension wellbeing information.
  • Life Assurance- after an initial qualifying period, you’ll get free life assurance cover, that pays your nominated beneficiary if you die while you’re working for us.
  • Personalised learning and development- with easy access to a wide range of training programmes
  • We’ve got you – our new colleague wellbeing campaign, making wellbeing benefits and resources accessible and relevant to the role that you do.
  • iTrent Financial Wellbeing (Wagestream)- offers something for all our colleagues, whether you want to track your finances, save some money, or access up to 50% of your earned pay flexibly in a way that suits you.
  • Workflex- all of our flexible working options in one place, including our 4 day working week / 9 day fortnight and hybrid working options.

To find out more about all of these plus many more reasons to join us at Central Co-op, please visit Rewards and benefits - Central Coop (careers.coop)

Everyone is welcome here We’re happy to make reasonable adjustments so that all our candidates can show us how they’ll perform their role. There is a section in the application form where you can provide any additional information. Please use this section to include any reasonable adjustments you need, and we’ll do our best to support you through our recruitment process

Who are we?

We’re Central Co-op, a Member-owned and Member-led co-operative Society.

And with us, you’re not just a colleague, you’re a Member. You’ll own a share of the business.

You’ll be able to make a positive impact in your community, joining us in our mission to create a sustainable Society, and working alongside a team of passionate people who’ll help you grow. To find out more about working for us, visit our website www.careers.coop

Funeral

A career in funeral can be very challenging, but also incredibly rewarding. As one of the most trusted brands in funeral, we care for our customers and their loved ones during very difficult times, and we’ll look after you, too.

Find out more

Find your fit

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